Frequently Asked Questions

Everything you need to know about shopping with Mathewsons Gift Shop.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the domestic region. You will receive a tracking number via email as soon as your package is dispatched.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Can I include a personalized gift message with my order?

Absolutely! During the checkout process, you will find a 'Gift Message' box where you can write a custom note that we will print and include in the package.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation with a tracking link. You can also log into your account on our website to view your order history and current status.